Bisnar Chase Personal Injury Attorneys, LLP

First, let me say this review starts with the confusing fee structure, but in the end it is about a really unprofessional and demeaning attorney named Gavin Long at this law office. I was referred by a friend who said he had a good experience with Marta. I spoke with Marta yesterday about my wife being rear ended by a Los Angeles city driver/ truck. Marta was friendly enough and she went over many of the basics. It felt comfortable. She stated that the fee was a flat 33.3% of the settlement and that the portion involving the car damage itself would be handled outside of this, so the 33.3% would not involve the car costs.
I asked her to send me the paperwork. I read it over. There was a lot of wording that appeared to contradict the flat 33.3. I looked at reviews on Yelp and saw one from an attorney in Newport Beach. She warned of monthly fees and other costs which were collected at the end off the top of the settlement.
I asked to speak with an attorney. Gavin gave me a call. I told Gavin that I wanted to understand the fees because they were not spelled out. He started out by telling me that Marta was wrong and that the fee was actually 40% because this involved the City of Los Angeles and that they would immediately be "going to battle". If this is is the case, it is concerning to think that there was already an error made (they knew from the start Los Angeles was involved). From there Gavin listed various fees which could be included. I asked specifically about the monthly fee. He acknowledged but continued to justify it in a way that was condescending. I told him that i would read through the paperwork again to see if it was clearly spelled out because it didn't seem clear when I had read it prior. GAVIN LONG laughed as he stated that they had been using the same working since the 70's. Was that relevant? Why the laugh? Anyway, I said maybe we had gotten off on the wrong foot since he laughed; I actually kind of apologized and explained that I wasn't trying to be difficult, but i must have come across wrong because he laughed in response. Gavin got louder and said he guessed we did.
Marta seems like a good person. Maybe the fees could have been made comfortable. We are going through a lot. This isn't the time to come across with such arrogance. Gavin is an attorney; I get it. We all handle things differently. Gavin deals with a lot of clients and apparently has a lot of success. That's great. Gavin came across as someone who thinks VERY highly of himself. Mistakes (like going from 33.3 to 40%) can happen. That's significant, but what is a deal killer is being talked down to by GAVIN LONG.

I am very happy where I work. I was hired to work with the amazing Bisnar Chase team in 2015. Time flies when you’re doing what you love. The work environment is positive, and I love working with a team that brings it all together.

Re: I am very happy where I w ... Bisnar Chase Personal Injury Attorneys, LLP replied on Thursday, February 28th 2019

Thank you Maria! You are an incredible asset to the team and a pleasure to work with!

I am very happy where I work. I was hired to work with the amazing Bisnar Chase team in 2015. Time flies when you’re doing what you love. The work environment is positive, and I love working with a team that brings it all together.

Re: I am very happy where I w ... Bisnar Chase Personal Injury Attorneys, LLP replied on Thursday, February 28th 2019

Thank you Maria! You are an incredible asset to the team and a pleasure to work with!

I am very happy where I work. I was hired to work with the amazing Bisnar Chase team in 2015. Time flies when you’re doing what you love. The work environment is positive, and I love working with a team that brings it all together.

I have been working with the team at Bisnar Chase for some time now and I have never worked in a more positive and encouraging environment. The whole team from the front desk to the trial lawyers are some of the most supportive people I have ever had the pleasure of working with. Hands down, an environment that treats their clients and team members excellent.

Re: I have been working with ... Bisnar Chase Personal Injury Attorneys, LLP replied on Monday, February 11th 2019

Thank you Arthur! Teamwork makes the dream work.

I have been working with the team at Bisnar Chase for some time now and I have never worked in a more positive and encouraging environment. The whole team from the front desk to the trial lawyers are some of the most supportive people I have ever had the pleasure of working with. Hands down, an environment that treats their clients and team members excellent.

Re: I have been working with ... Bisnar Chase Personal Injury Attorneys, LLP replied on Monday, February 11th 2019

Thank you Arthur! Teamwork makes the dream work.

I have been working with the team at Bisnar Chase for some time now and I have never worked in a more positive and encouraging environment. The whole team from the front desk to the trial lawyers are some of the most supportive people I have ever had the pleasure of working with. Hands down, an environment that treats their clients and team members excellent.

I worked in the marketing department at Bisnar Chase for almost 2 years, and it was the best experience of my life. They encouraged me to always push myself no matter what life threw my way. Although my employment came to an end with this incredibly talented and successful personal injury law firm, I plan on using them for any of my legal needs. If there's one thing I could say about this firm, they really truly care about their clients, staff, and how they can help those in need.

Re: I worked in the marketing ... Bisnar Chase Personal Injury Attorneys, LLP replied on Saturday, January 5th 2019

Bobby, it was a pleasure to work with you and you are very talented and we wish you all the best!

I worked in the marketing department at Bisnar Chase for almost 2 years, and it was the best experience of my life. They encouraged me to always push myself no matter what life threw my way. Although my employment came to an end with this incredibly talented and successful personal injury law firm, I plan on using them for any of my legal needs. If there's one thing I could say about this firm, they really truly care about their clients, staff, and how they can help those in need.

Re: I worked in the marketing ... Bisnar Chase Personal Injury Attorneys, LLP replied on Saturday, January 5th 2019

Bobby, it was a pleasure to work with you and you are very talented and we wish you all the best!

I worked in the marketing department at Bisnar Chase for almost 2 years, and it was the best experience of my life. They encouraged me to always push myself no matter what life threw my way. Although my employment came to an end with this incredibly talented and successful personal injury law firm, I plan on using them for any of my legal needs. If there's one thing I could say about this firm, they really truly care about their clients, staff, and how they can help those in need.